Delivery and payments

Payment methods

You can pay for your DermMatch order safely and easily using the following methods:

Shipping options

European orders

Countries included: Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, Czech Republic, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine…

International orders outside Europe

Discreet packaging

At DermMatch Europe, we understand how important privacy is for our customers.

All orders are shipped in discreet packaging, with no indication of the contents on the outside of the parcel.

We do our best to ensure confidentiality with every shipment.

Returns and exchanges

We are committed to offering high-quality products and attentive customer service.

If for any reason you are not satisfied with your order, you have 7 working days from the date of delivery to request a return.

To process a return, please contact us and provide:

• your order number
• your full name
• your address
• your telephone number
• the reason for the return, if you wish to indicate it

Return conditions

Returns will not be accepted for items whose original packaging has been opened, used, manipulated, damaged or altered.

All shipping and handling costs arising from a return or a color exchange are the responsibility of the customer.

Refund

Refunds are processed only after the returned product has been received and inspected at our facilities.

For any accepted return, the refund will be issued for the amount paid, minus any shipping costs incurred.

Failed delivery, incorrect address and reshipment costs

If an order cannot be delivered for reasons beyond DermMatch Europe’s control, such as an incomplete address, incorrect delivery details, absence of the recipient, failure to collect the parcel or refusal of delivery, the parcel may be returned to our facilities.

In these cases, a new shipment can be arranged only after the parcel has been returned and the reshipment cost has been paid by the customer.

If the customer does not wish to pay for a new shipment and requests a refund, the refund will be processed after the returned parcel has been received and inspected, minus the shipping costs and any additional costs generated by the return.

Customs and refused international orders

For orders shipped outside Europe, DermMatch Europe is not responsible for any customs duties, import taxes, documentation requests or additional charges that may apply in the destination country.

These charges, requirements and possible delays are the sole responsibility of the recipient.

If a package is refused, cannot be cleared through customs, or is returned to our facilities, the refund cannot be processed until the returned goods have been received and inspected.

Once the returned order has been received, the refund will be issued minus the real shipping cost and any additional costs resulting from the return of the package.

Color advice

Our team can help you choose the most suitable DermMatch color.

However, DermMatch Europe cannot be held responsible for an incorrect color choice, as photographs may not always reflect the true color of your hair with complete accuracy.