Delivery and payments
Information about DermMatch Europe shipping, payment methods, delivery times, discreet packaging, returns and customer support.
DermMatch shipping
We ship DermMatch worldwide, offering discreet, tracked shipping across Europe and selected international destinations.
All orders are shipped in discreet packaging, with no indication of the contents on the outside of the parcel.
All shipments are insured and include a tracking number.
Once your order has been completed, you will receive an email with the information related to your purchase and shipment.
When an order is shipped with DHL Global Mail, the parcel may be handed over to the national postal service of the destination country. Tracking information will allow you to follow the shipment and, when applicable, identify the local delivery operator.
Delivery times are approximate and may vary depending on the destination country, region, locality, customs procedures or carrier logistics.
Payment methods
You can pay for your DermMatch order safely and easily using the following methods:
Discreet packaging
At DermMatch Europe, we understand how important privacy is for our customers.
All orders are shipped in discreet packaging, with no indication of the contents on the outside of the parcel.
We do our best to ensure confidentiality with every shipment.
Returns and exchanges
We are committed to offering high-quality products and attentive customer service.
If for any reason you are not satisfied with your order, you have 7 working days from the date of delivery to request a return.
To process a return, please contact us and provide:
- your order number
- your full name
- your address
- your telephone number
- the reason for the return, if you wish to indicate it
Return conditions
The product must be returned unused, unopened and in the same condition in which it was delivered.
Returns will not be accepted for items whose original packaging has been opened, used, manipulated, damaged or altered.
All shipping and handling costs arising from a return or a color exchange are the responsibility of the customer.
Refund
Refunds are processed only after the returned product has been received and inspected at our facilities.
For any accepted return, the refund will be issued for the amount paid, minus any shipping costs incurred.
Failed delivery, incorrect address and reshipment costs
If an order cannot be delivered for reasons beyond DermMatch Europe’s control, such as an incomplete address, incorrect delivery details, absence of the recipient, failure to collect the parcel or refusal of delivery, the parcel may be returned to our facilities.
In these cases, a new shipment can be arranged only after the parcel has been returned and the reshipment cost has been paid by the customer.
| Reshipment method | Cost | Notes |
|---|---|---|
DHL Global Mail | 10 € | Available for eligible destinations |
DHL Express | On request | Calculated according to the real shipping cost |
Important: DHL Express reshipments are not automatically offered at the standard checkout price. If the customer requests DHL Express again, the real cost of the new shipment will be calculated and confirmed before dispatch.
If the customer does not wish to pay for a new shipment and requests a refund, the refund will be processed after the returned parcel has been received and inspected, minus the shipping costs and any additional costs generated by the return.